Submitting a Support Ticket
FlowForth includes a built-in support ticket system that lets you report bugs and request new features directly from the app.
Accessing the Ticket Form
- In the sidebar, click Submit Ticket (next to the support site link).
- The ticket submission form will open.
Ticket Types
When creating a ticket, choose one of the following types:
- Bug Report — Something is broken or not working as expected.
- Feature Request — You have an idea for a new feature or improvement.
Filling Out the Form
Title
Provide a short, descriptive summary of your issue or request.
Description
Include as much detail as possible:
- For bug reports: describe what happened, what you expected to happen, and the steps to reproduce the issue.
- For feature requests: describe the feature you would like and how it would help your workflow.
When Did This Occur? (Bug Reports Only)
If you selected Bug Report, a date-time picker will appear. Use it to indicate when the issue occurred. This helps the support team investigate the problem.
Attachments
You can attach files such as screenshots or documents to provide additional context. Click the upload area to select files, or drag and drop them onto the form.
Submitting
Once you have filled out the form, click Submit. Your ticket will be created and visible in your organization's ticket list.
Viewing Your Tickets
To view previously submitted tickets:
- In the sidebar, click My Tickets.
- You will see a list of all tickets submitted by your organization, including their current status.
- Click on any ticket to view its full details and attachments.
Ticket Statuses
Each ticket has one of the following statuses:
| Status | Meaning |
|---|---|
| Open | The ticket has been submitted and is awaiting review. |
| In Review | The support team is actively looking into the ticket. |
| Resolved | The issue has been fixed or the request has been addressed. |
| Closed | The ticket has been closed with no further action needed. |
Tips for Effective Tickets
- Use a clear, specific title (e.g., "Invoice PDF shows wrong date" instead of "Bug").
- Include screenshots when reporting visual issues.
- For bugs, mention which browser and device you are using.
- Check your existing tickets before submitting a duplicate.
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