Notifications Overview
FlowForth can send automated WhatsApp notifications to your clients about upcoming and completed activities. Notifications keep clients informed without any manual effort — reminders are sent automatically based on configurable schedules, and clients can respond directly via WhatsApp.
Watch: Setting up and using notifications
How Notifications Work
The notification system in FlowForth follows this flow:
- Enable the integration — An organization admin activates the Notifications integration.
- Opt clients in — Record WhatsApp consent for each client and enter their phone number.
- Configure preferences — Set which reminders each client receives and when.
- Automatic delivery — FlowForth sends WhatsApp messages at the configured times before and after activities.
- Two-way messaging — Clients can respond to notifications, and your team can reply via the Conversations feature.
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Notifications require the Notifications integration to be enabled for your organization. If you don't see notification options, ask your organization admin to activate the integration.
Notification Types
FlowForth supports several types of automated notifications:
| Type | Description |
|---|---|
| Day Before | Sent the evening before a scheduled activity |
| Morning Of | Sent on the morning of a scheduled activity |
| Hour Before | Sent one hour before a scheduled activity |
| Service Completed | Sent when an activity is marked as complete |
Notification Statuses
Each notification is tracked through the following statuses:
| Status | Description |
|---|---|
| Queued | Notification is waiting to be sent |
| Sent | Successfully sent to WhatsApp via Twilio |
| Delivered | Confirmed received on the client's device |
| Read | Client has read the message |
| Failed | Delivery failed — can be resent manually |
Key Features
- WhatsApp delivery — Notifications are sent via WhatsApp for high open rates and instant delivery.
- Automatic scheduling — Reminders are sent automatically based on activity schedules and client preferences.
- Per-client preferences — Configure which reminders each client receives and at what times.
- Customizable templates — Edit notification message templates in English and Dutch.
- Two-way conversations — Clients can reply to notifications and your team can respond.
- Notification history — Full log of all sent notifications with status tracking.
- Dedicated WhatsApp numbers — Optionally use your own branded WhatsApp number instead of the shared FlowForth number.
Where to Find Notifications
- Client preferences — Configure per-client notification settings on the client detail page.
- Notification history — Navigate to Notifications → History from the main navigation menu.
- Conversations — Navigate to Notifications → Conversations to view and respond to client messages.
- Integration settings — Navigate to Settings → Integrations → Notifications to configure templates and organization-level settings.
What's Next?
- Notification Preferences — Configuring organization-level notification settings.
- Notification Templates — Customizing notification message templates.
- Scheduled Notifications — How automatic scheduled notifications work.
- Notification History — Viewing sent notification logs.
- Conversations — Using the two-way messaging feature.
- Dedicated WhatsApp Numbers — Setting up your own branded WhatsApp number.
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