Non-Business Clients

FlowForth supports invoicing individual consumers (non-business clients) alongside business clients. Individual clients don't have VAT numbers or Peppol IDs — their invoices are delivered via email only and use a separate invoice number series.

Client Types

Every client in FlowForth has a Client Type:

Type	Description
Business	A company or organization — may have a VAT number, enterprise number, and Peppol ID
Individual	A person or household — no VAT number, no Peppol, email-only invoicing

All existing clients default to Business. You can set the client type when creating or editing a client.

What Changes for Individual Clients

When a client is set to Individual:

• VAT number, enterprise number, and Peppol ID fields are hidden in the client form.
• Invoices are delivered via email only (no Peppol e-invoicing).
• Invoices use a separate number series (INV-I-00001, INV-I-00002, etc.) independent from business invoices.
• The invoice PDF shows the client's name without VAT or enterprise number lines.
• B2B-only tax codes (Reverse Charge, Intra-Community, Export) are not available.

tip

Individual clients still pay VAT in most cases. The standard VAT rate applies as normal — only B2B-specific tax categories are hidden.

Setting the Client Type

When Creating a Client

1. Navigate to Clients and click Create Client.
2. Select Business or Individual from the client type selector.
3. Fill in the relevant fields — for Individual clients, only name, address, email, and phone are shown.
4. Click Save.

When Editing an Existing Client

1. Open the client's detail page.
2. Change the client type in the edit form.
3. Click Save.

note

Changing a client's type does not affect previously sent invoices. Only new invoices will use the updated type's numbering and delivery method.

Invoice Numbering

Individual and business invoices use separate, independent number series to prevent gaps in either sequence:

Client Type	Format	Example
Business	INV-{number}	INV-00042
Individual	INV-I-{number}	INV-I-00007

Each series has its own counter starting at 1 per organization. You can view and configure the next individual invoice number in Settings > Integrations > E-Invoicing / Peppol alongside the business invoice and credit note counters.

tip

Draft invoices still use a temporary DRAFT- prefix regardless of client type. The final number is assigned when the invoice is sent.

Sending Individual Invoices

Individual invoices bypass Peppol entirely and are sent directly via email:

1. The invoice PDF is generated (same format as business invoices, but without VAT/enterprise number in the buyer section).
2. An email is sent to the client's email address with:
   • An in-email summary — invoice number, total amount, due date, and payment details (IBAN, BIC, payment reference).
   • The invoice PDF attached.
3. The invoice status is updated to Sent.

The email is localized (English or Dutch) based on your language preference, following the same pattern as payment reminder emails.

VAT Handling

Individual clients still pay VAT — consumer VAT is standard practice. The difference from business clients:

• Standard rate (S) is the most common for consumer invoices.
• Exempt (E) or Outside scope (O) may apply depending on the service type.
• Reverse Charge (AE), Intra-Community (K), and Export (G) are B2B-only and not available for individual clients.

Your organization's default tax code still applies when creating invoices for individual clients.

Reporting

Revenue reports, the invoice journal, and the invoice dashboard all support filtering by client type:

• All (default) — Shows all invoices regardless of client type.
• Business — Shows only business client invoices.
• Individual — Shows only individual client invoices.

This filtering helps you separate B2B and B2C totals for tax reporting — B2B invoices are reported individually on the annual client listing, while B2C invoices are reported as aggregate totals in VAT returns.

The invoice journal CSV export includes a client type column for easy data extraction.

What's Next?

• Creating an Invoice — Step-by-step guide to generating an invoice.
• Invoice Numbering — Configuring sequential numbering.
• Invoice Journal — Tax reporting and compliance.
• Invoicing Overview — Return to the invoicing overview.