Dedicated WhatsApp Numbers

By default, FlowForth sends WhatsApp notifications from a shared phone number. With a dedicated WhatsApp number, messages are sent from a WhatsApp Business number reserved for your organization, displaying your business name to clients instead of "FlowForth."

FlowForth provides the phone number — you do not need to supply one, and none of your existing numbers are affected. Once FlowForth has reserved a number for you, you connect it to your own WhatsApp Business Account through a guided, self-serve setup: a Meta popup walks you through granting FlowForth access, you enter the number FlowForth shows you, and you confirm it with a verification code that FlowForth relays to you on screen.

Shared vs. Dedicated Numbers

Feature	Shared Number	Dedicated Number
Sender name	Shows "FlowForth"	Shows your organization's business name
Phone number	FlowForth's shared number	A number FlowForth reserves for your organization alone
Setup	Automatic — no configuration needed	Request it, then complete a guided self-setup from the Notifications page
Billing	Included in your subscription	Premium add-on

Before You Begin

To set up a dedicated WhatsApp number you need:

• The Organization Admin role.
• The Notifications integration already active for your organization. The Dedicated WhatsApp Number section only appears once the integration is active.
• A Meta Business account for your organization.
• A few uninterrupted minutes for the Meta popup. Part of the setup is time-sensitive — see Entering the Verification Code.

You do not need your own phone number. FlowForth provides the number, so you never have to give up WhatsApp on an existing business or personal line.

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Meta reviews new business numbers, so activation can take a few days to complete. You continue to use the shared FlowForth number until your dedicated number is active.

Step 1: Request a Dedicated Number

1. Navigate to Settings → Integrations from the main navigation menu.
2. Click on the Notifications integration.
3. Scroll to the Dedicated WhatsApp Number section and click Request Dedicated Number.

The section changes to Request Pending while FlowForth reviews your request. Once it is approved, FlowForth reserves a number for your organization. While that is happening, the section shows Your dedicated number is being prepared.

When the number is ready, the section shows Your dedicated number is ready to connect, with the number itself displayed under Your dedicated number. You can come back and complete the next step at any time.

Step 2: Connect Your WhatsApp Business Account

Before you start, keep the Notifications page open in the background — the verification code you need in step 6 appears there, not in the Meta popup.

1. Open the Dedicated WhatsApp Number section and note the number shown under Your dedicated number.
2. Click Set Up Dedicated Number. A Meta popup opens.
3. In the popup, log in to Meta and follow the prompts to select or create your Business and WhatsApp Business Account.
4. When Meta asks for a phone number, enter the number shown under Your dedicated number — exactly as displayed, including the country code. Do not enter a number of your own.
5. Choose to verify the number by text message (SMS). Meta sends a verification code to your dedicated number.
6. Enter the verification code FlowForth shows you (see below) into the Meta popup.
7. Grant FlowForth access to your WhatsApp Business Account when prompted. This consent step is required to send messages from your number.
8. When the popup closes, FlowForth begins provisioning your dedicated number automatically.

If you close the Meta popup before finishing, the setup is simply cancelled and you stay on the shared number. Your reserved number is kept, so you can click Set Up Dedicated Number again at any time.

Entering the Verification Code

Because the number belongs to FlowForth rather than a phone in your hand, Meta's verification text message arrives at FlowForth, not on your device. FlowForth captures the code and relays it to you:

• While the Meta popup is open, the Dedicated WhatsApp Number section shows Waiting for Meta's verification code….
• Within a few seconds of Meta sending it, the code appears under Verification code, with a countdown showing how long it remains valid.
• Type the code into the Meta popup straight away. Codes expire after a few minutes, and FlowForth hides a code once it has expired rather than showing you one Meta will reject.
• If you ask Meta to resend the code, FlowForth always shows the newest one.

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Keep the Meta popup open until you have entered the code. If the code expires or you close the popup, start again by clicking Set Up Dedicated Number and requesting a new code in the popup.

This is a one-time step. Once your number is registered, FlowForth discards the code.

Meta Mentions Twilio

During setup, the Meta popup states that FlowForth works with Twilio. This is expected: FlowForth uses Twilio, a Meta-approved messaging provider, to send your WhatsApp notifications. Meta requires this disclosure and it cannot be removed, so you will always see it. Twilio does not become a separate supplier for you — you have no Twilio account to create or manage, and billing stays with FlowForth.

Tracking Setup Progress

After you connect your account, the section shows a step-by-step progress tracker. Each step is marked complete (✓), in progress (spinner), or pending (dimmed) as provisioning advances:

1. Connect WhatsApp Business Account — your account is linked to FlowForth.
2. Create messaging subaccount — a dedicated messaging space is set up for your organization.
3. Purchase dedicated number — your sending number is acquired.
4. Register number with WhatsApp — the number is registered as a WhatsApp sender.
5. Submit message templates for review — your notification templates are sent to Meta for approval.
6. Activate dedicated number — the number goes live once everything is approved.

The messaging subaccount and number are set up when FlowForth reserves your number, so those steps are usually already complete by the time you connect your account.

The tracker updates on its own — you can leave the page and return later to check progress. Template approval by Meta can take up to 24 hours.

If Setup Fails

If a step fails, the section switches to an error state and shows which step ran into a problem, along with a short description of the error. You have two options:

• Retry Setup — resumes provisioning from the step that failed. Completed steps are not repeated.
• Cancel Setup — stops the setup and returns you to the shared FlowForth number.

If you entered a different number in the Meta popup, setup stops and the section returns to Your dedicated number is ready to connect, with a message explaining that the numbers did not match. Your reserved number is unchanged — click Set Up Dedicated Number and enter the number shown this time.

If retrying does not resolve the issue, contact FlowForth support with the error details shown on the page.

Your Active Dedicated Number

Once activation completes, the section shows your dedicated number's details:

Detail	Description
Number	The phone number notifications are sent from
Display name	The business name clients see as the sender
Activated on	The date your dedicated number went live

With your dedicated number active:

• All outgoing WhatsApp notifications are sent from your dedicated number.
• Clients see your organization's business name as the sender.
• Inbound client messages are routed to your Conversations page as before.
• All existing notification preferences and templates continue to work.

Switching Back to the Shared Number

If you no longer want a dedicated number, click Switch to Default Mode in the active view. You are asked to confirm before the change is applied.

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Switching to Default Mode releases your dedicated number and cannot be undone. After switching, future notifications are sent from FlowForth's shared WhatsApp number, and your organization's business name no longer appears as the sender.

What's Next?

• Notification Preferences — Configure organization-level notification settings.
• Notification Templates — Customize messages sent from your dedicated number.
• Notifications Overview — Return to the notifications overview.