Dedicated WhatsApp Numbers
By default, FlowForth sends WhatsApp notifications from a shared phone number. With a dedicated WhatsApp number, messages are sent from your organization's own WhatsApp Business number, displaying your business name to clients instead of "FlowForth."
You connect your own WhatsApp Business Account through a guided, self-serve setup. A Meta popup walks you through granting FlowForth access to your account, and FlowForth then provisions and activates the number for you — no support ticket required.
Shared vs. Dedicated Numbers
| Feature | Shared Number | Dedicated Number |
|---|---|---|
| Sender name | Shows "FlowForth" | Shows your organization's business name |
| Phone number | FlowForth's shared number | Your organization's own WhatsApp Business number |
| Setup | Automatic — no configuration needed | Guided self-setup you complete from the Notifications page |
| Billing | Included in your subscription | Premium add-on |
Before You Begin
To set up a dedicated WhatsApp number you need:
- The Organization Admin role.
- The Notifications integration already active for your organization. The Dedicated WhatsApp Number section only appears once the integration is active.
- A Meta Business account for your organization.
- A phone number that is not already registered on WhatsApp. This is the number that will send your notifications.
Meta reviews new business numbers, so activation can take a few days to complete. You continue to use the shared FlowForth number until your dedicated number is active.
Setting Up Your Dedicated Number
- Navigate to Settings → Integrations from the main navigation menu.
- Click on the Notifications integration.
- Scroll to the Dedicated WhatsApp Number section and review the introduction.
- Click Set Up Dedicated Number. A Meta popup opens.
- In the popup, log in to Meta and follow the prompts to select or create your Business, WhatsApp Business Account, and phone number.
- Grant FlowForth access to your WhatsApp Business Account when prompted. This consent step is required to send messages from your number.
- When the popup closes, FlowForth begins provisioning your dedicated number automatically.
If you close the Meta popup before finishing, the setup is simply cancelled and you stay on the shared number — you can start again at any time.
Tracking Setup Progress
After you connect your account, the section shows a step-by-step progress tracker. Each step is marked complete (✓), in progress (spinner), or pending (dimmed) as provisioning advances:
- Connect WhatsApp Business Account — your account is linked to FlowForth.
- Create messaging subaccount — a dedicated messaging space is set up for your organization.
- Purchase dedicated number — your sending number is acquired.
- Register number with WhatsApp — the number is registered as a WhatsApp sender.
- Submit message templates for review — your notification templates are sent to Meta for approval.
- Activate dedicated number — the number goes live once everything is approved.
The tracker updates on its own — you can leave the page and return later to check progress. Template approval by Meta can take up to 24 hours.
If Setup Fails
If a step fails, the section switches to an error state and shows which step ran into a problem, along with a short description of the error. You have two options:
- Retry Setup — resumes provisioning from the step that failed. Completed steps are not repeated.
- Cancel Setup — stops the setup and returns you to the shared FlowForth number.
If retrying does not resolve the issue, contact FlowForth support with the error details shown on the page.
Your Active Dedicated Number
Once activation completes, the section shows your dedicated number's details:
| Detail | Description |
|---|---|
| Number | The phone number notifications are sent from |
| Display name | The business name clients see as the sender |
| Activated on | The date your dedicated number went live |
With your dedicated number active:
- All outgoing WhatsApp notifications are sent from your dedicated number.
- Clients see your organization's business name as the sender.
- Inbound client messages are routed to your Conversations page as before.
- All existing notification preferences and templates continue to work.
Switching Back to the Shared Number
If you no longer want a dedicated number, click Switch to Default Mode in the active view. You are asked to confirm before the change is applied.
Switching to Default Mode releases your dedicated number and cannot be undone. After switching, future notifications are sent from FlowForth's shared WhatsApp number, and your organization's business name no longer appears as the sender.
What's Next?
- Notification Preferences — Configure organization-level notification settings.
- Notification Templates — Customize messages sent from your dedicated number.
- Notifications Overview — Return to the notifications overview.
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