Notification Templates

FlowForth uses message templates to generate WhatsApp notifications. You can customize these templates to match your organization's tone and include relevant details about scheduled activities.

Before You Begin

You need the Organization Admin role to edit notification templates. The Notifications integration must be enabled for your organization.

Accessing Templates

1. Navigate to Settings → Integrations from the main navigation menu.
2. Click on the Notifications integration.
3. Scroll to the Message Templates section.

Notification templates section

Available Templates

FlowForth provides templates for the following notification types:

• Service Reminder — The standard message sent for day-before, morning-of, and hour-before reminders.
• Service Completed — Sent when an activity is marked as complete.
• Interactive Templates — Messages that include action buttons (Confirm, Reschedule, Cancel) for client responses.

Each template is available in English and Dutch, with separate editors for each language.

Template Variables

Templates support variables that are automatically replaced with real data when the message is sent:

Variable	Description
{{clientName}}	The client's name
{{serviceName}}	The activity title
{{date}}	The scheduled activity date
{{time}}	The scheduled activity time
{{locationName}}	The location name
{{locationAddress}}	The full address of the location
{{organizationName}}	Your organization's business name
{{newDate}}	The new date (used in rescheduling messages)
{{newTime}}	The new time (used in rescheduling messages)

Editing a Template

1. In the Message Templates section, find the template you want to edit.
2. Select the language tab (English or Dutch).
3. Edit the message text in the editor. Use the variables listed above to insert dynamic content.
4. Review the live preview on the right side to see how the message will appear.
5. Click Save to apply your changes.

Template editor with live preview

tip

Keep messages concise. WhatsApp templates have a 1024 character limit. The character counter below the editor shows how many characters remain.

Interactive Templates

Interactive templates include additional sections:

• Greeting — The opening line of the message.
• Body — The main content with activity details.
• Closing — A sign-off phrase.
• Action Buttons — Pre-defined buttons that clients can tap (e.g., Confirm, Reschedule, Cancel).

The button labels are fixed and cannot be changed, but you can customize the greeting, body, and closing text.

Resetting to Defaults

To restore a template to its original text:

1. Open the template editor.
2. Click Reset to Default.
3. The template reverts to FlowForth's standard wording.

This affects only the selected language version of that template.

What's Next?

• Scheduled Notifications — How FlowForth automatically sends notifications.
• Notification History — View sent notifications and their delivery status.
• Conversations — Handle client responses to interactive messages.