Notifications FAQ
Common questions about WhatsApp notifications and messaging in FlowForth.
Why aren't my clients receiving notifications?
Check the following:
- Integration active — The Notifications integration must be enabled. Go to Settings → Integrations and verify it's active.
- Client opted in — The client must have WhatsApp consent recorded and a valid phone number on their profile. See Client Notification Preferences.
- Preferences configured — Verify which notification types are enabled for the client (Day Before, Morning Of, Hour Before, Service Completed).
- Activity on assigned route — Notifications are only sent for activities that are on an assigned route.
What notification types are available?
| Type | When it's sent |
|---|---|
| Day Before | The evening before a scheduled activity |
| Morning Of | The morning of a scheduled activity |
| Hour Before | One hour before a scheduled activity |
| Service Completed | When an activity is marked as complete |
Can I customize notification messages?
Yes. Organization admins can edit notification message templates in both English and Dutch. Go to Settings → Integrations → Notifications to manage templates. See Notification Templates.
What do the notification statuses mean?
| Status | Meaning |
|---|---|
| Queued | Waiting to be sent |
| Sent | Sent to WhatsApp via Twilio |
| Delivered | Received on the client's device |
| Read | Client has read the message |
| Failed | Delivery failed |
A notification failed — can I resend it?
Yes. Failed notifications can be resent manually from the Notification History page.
Can clients reply to notifications?
Yes. Clients can reply to WhatsApp notifications, and your team can respond via the Conversations feature.
What is a dedicated WhatsApp number?
By default, notifications are sent from a shared FlowForth WhatsApp number. You can optionally set up a dedicated WhatsApp number branded to your organization. See Dedicated WhatsApp Numbers.
Are WhatsApp messages tracked against my plan?
Yes. WhatsApp messages are a metered feature. Your plan includes a certain number of messages, and usage beyond the limit is billed as overage. Check your usage on the Subscription & Billing page.
I don't see notification options in the app
The notification features only appear when the Notifications integration is active. Ask your organization admin to enable it from Settings → Integrations.
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